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SiteMinder earns best channel manager, top 3 most customer-centric in the 2020 HotelTechAwards

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Sydney, Australia – SiteMinder, the global hotel industry’s leading guest acquisition platform, has been recognised as the provider of 2020’s #1 Channel Manager Software and one of the top three most customer-centric companies by Hotel Tech Report.

The HotelTechAwards, often referred to as “the Grammys of Hotel Tech”, selects winners from more than 100 of the top hotel technologies around the world. The HotelTechAwards are the hotel industry’s only data-driven awards program, with winners determined by judges, votes, and a global community comprised from thousands of verified hotel technology users across more than 120 countries.

Users rate hotel technology products on factors such as their likelihood to recommend, ease of use, value for money and customer support.

One user of SiteMinder’s channel manager is Brian Riches, Director at Colo-I-Suva Rainforest Eco Resort in Suva, Fiji, who says, “SiteMinder has provided us connectability to the world. Their platform has given us the ability to compete on a real-time basis across the internet, and the flexibility to change our rates as and when needed.”

To Marko Bobetic, Hotel Manager at The Dawson Hotel in Dublin, SiteMinder’s channel manager is most valuable for its simplicity and intuitiveness.

“I find it useful that you can block off certain channels on certain dates. The product gives a lot of flexibility for managing rates,” says Mr Bobetic.

SiteMinder’s CEO, Sankar Narayan, says, “We are honoured to be recognised as the global hotel industry’s channel manager provider of choice, and thank our customers for their vote of confidence in our platform’s ease-of-use, the functionality it provides to be competitive in an ever-changing market, and the localised support that we proudly offer to help hoteliers when they need us most.

“We are particularly pleased to be named among the top three most customer-centric global companies, in the category of People’s Choice. The People’s Choice Awards serve as a testament to those companies that have not compromised their relentless focus on customer centricity in their pursuit of strong growth, and we at SiteMinder remain absolutely committed to our 35,000 customers around the world in this regard.”

More than 40,000 hotel industry professionals use Hotel Tech Report to make informed purchasing decisions each month.

About SiteMinder
In an age of rising choice and accessibility for curious travellers, SiteMinder exists to liberate hoteliers with technology that makes a world of difference. SiteMinder is the global hotel industry’s leading guest acquisition platform, ranked among technology pioneers for its smart and simple solutions that put hotels everywhere their guests are, at every stage of their journey. It’s this central role that has earned SiteMinder the trust of more than 35,000 hotels, across 160 countries, to generate in excess of 100 million reservations worth over US$35 billion in revenue for hotels each year. For more information, visit www.siteminder.com.

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