Amid the travel restrictions being imposed by various Governments, Air Asia has added flexibility to its current policies to assist its passengers who are unable to travel due to their travel history, nationality or respective travel ban
1. Move flight: One-time flight change to a new travel date on the same route within 90 calendar days from the original flight time without additional cost, subject to seat availability;
2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 365 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out.
The above options are available for flights ticketed prior to 7 March, for flight departure until 30 April.
Guests who wish to choose any of these options when making voluntary changes to their travel plans may do so via support.airasia.com.
Meanwhile, guests whose travel plans are affected by restrictions or cancellations are advised to refer to the Covid-19 Refund Request Guide.