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Thursday, October 29, 2020

Thomas Cook & SOTC Start Offering “COVID-negative” Certification to Travellers

First Travel Service providers to offer this service as part of their integrated as well as standalone services

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Mumbai: Thomas Cook (India) Ltd., India’s leading integrated travel services company and its Group Company, SOTC Travel Ltd., have partnered with ICMR accredited medical centres pan India, becoming the first travel service providers to offer seamless, end-to-end COVID-negative certification services. This pioneering initiative to support customers is an extension of the Thomas Cook & SOTC Assured Safe Travel Program in partnership with Apollo Clinics, that ensures meticulous health and safety protocols – at every stage of the customer journey.


In the current pandemic, health and safety has become a paramount concern of individuals and organisations globally. A COVID-negative certification has therefore become a critical requirement, not just for cross border travel within India or overseas, but has also been mandated by organisations as part of their safety protocols. A clear deterrent however, has been the uncertainty around the process, also the understandable fear and stigma associated with it. In a pioneering initiative to support consumers with a simple, smooth and convenient process, Thomas Cook & SOTC have tied up with ICMR accredited medical centres countrywide, to provide end-to-end, contactless COVID-negative certification services.


The Thomas Cook & SOTC COVID-negative certification services include:

  • Assistance on requirements/procedures for COVID testing via ICMR accredited centres
  • Information on multiple locations/options available for the test
  • Scheduling appointment for the test pan India
  • Making payment to the medical centre on behalf of the customer
  • Coordination between customer and medical centre for end-to-end process
  • Test report sent on email

Customer Benefits:

  • Contactless facilitation and support across India
  • Test by renowned ICMR accredited medical centres, ensuring safety and health protocols
  • Wide range of centres available pan India – conveniently located close to work/ residence
  • Appointment as per customer convenience with home service available
  • Report results received between 24 to 48 hours
  • Emergency guidance available on WhatsApp, call, and email

The simple 2 step process:

  1. Contact Thomas Cook/SOTC: online via thomascook.in / sotc.in; email covidcert@tcvsil.com or call 9321582599 (9 am – 6.30 pm, Monday – Saturday)
  2. Select your preference of lab visit or home service and a date-time basis the specific certification requirement (48 – 96 hours prior departure basis country / organisation protocols

Mr. Rajeev Kale, President & Country Head – Holidays, MICE, Visa, Thomas Cook (India) Ltd. said, “In yet another pioneering initiative to support our customers during these challenging times, we are delighted to announce our tie-up with renowned ICMR accredited medical centres to manage a smooth and seamless end-to-end process with contactless COVID-negative certification services – across India.”


He added, “Our expertise ensures that we manage all the complexities of the process seamlessly – be it the specific formats, differing time frames required by each authority and coordination between the medical centres – to deliver a delightful, hassle-free experience for all our customers.”

For details, click here

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