UK’s largest tour operator TUI is set to shut 166 Highstreet stores citing the ongoing pandemic and changing consumer behaviour.
The move is set to affect over 900 employees. The company however has said that it aims to relocate the staff to 350 remaining outlets.
Andrew Flintham, managing director of Tui UK and Ireland, said: “We want to be in the best position to provide excellent customer service, whether it’s in a high street store, over the telephone or online, and will continue to put the customer at the heart of what we do.
“It is therefore imperative that we make these difficult cost decisions, look after our colleagues during such unprecedented uncertainty and also offer a modern customer service.
“Customer behaviours have already changed in recent years, with 70 per cent of all Tui UK bookings taking place online.
