25.8 C
New Delhi
Wednesday, September 30, 2020

Emirates Refunds Over US$ 1.4 Billion For Cancellations Due To COVID

Related

IATA Calls for Systematic COVID-19 Testing Before Departure

Geneva – The International Air Transport Association (IATA) called for the development and deployment of rapid, accurate, affordable, easy-to-operate, scalable, and systematic...

Emirates Offers Year-Long Benefit To Students And Their Families

INDIA: Emirates has introduced an exciting new deal that will help international students to see more of their family, and more...

Virgin Atlantic To Give Free COVID-19 Insurance For All Bookings

To support customers and provide additional peace of mind, Virgin Atlantic has introduced Virgin Atlantic COVID-19 Cover, which will apply to all...

IATA Reports Sluggish Improvement in Passenger Demand Continues in July

Geneva - The International Air Transport Association (IATA) announced that passenger demand in July (measured in revenue passenger kilometers or RPKs), continued...

INDIA – Emirates reveals that is has returned over INR 9,985 crore rupees (US$ 1.4 billion) in COVID-19 related travel refunds to date, making strong and steady progress on its commitment to customers to complete pending refunds.

More than 1.4 million refunds requests have been completed since March, representing 90% of the airline’s backlog. This includes all requests received from customers around the world up until the end of June, save for a few cases which require further manual review.

Since the pandemic hit, Emirates has invested additional resources to ramp up its processing capability. The airline also continues to work with industry partners to facilitate refunds for those who have booked their Emirates flights through travel agents, this includes enabling direct refunds processing via global booking systems (GDS).

Sir Tim Clark, President Emirates Airline said: “We understand that from our customers’ standpoint, each pending refund request is one too many. We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic. Most cases are straightforward, and these we will process quickly. But there are cases that will take a bit more time for our customer teams to manually review and complete. We are grateful to our customers for their patience and understanding.”

As global travel markets slowly re-open, Emirates has gradually restarted its passenger operations around the world, always ensuring that it provides customers with a safe and smooth travel experience.

The airline has introduced a series of industry-leading initiatives to provide customers with additional reassurance and confidence when they travel – from bio-safety measures at every step of their journey, to free COVID-19 medical cover, and flexible booking policies.

Free, global cover for COVID-19 related costs: Customers can now travel with confidence, as Emirates has committed to cover COVID-19 related medical expenses, free of cost, should they be diagnosed with COVID-19 during their travel while they are away from home. This cover is immediately effective for customers flying on Emirates until 31 October 2020 (first flight to be completed on or before 31 October 2020), and is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination. For more details: http://www.emirates.com/COVID19assistance.

Health and safety: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. For more information on these measures and the services available on each flight, visit www.emirates.com/yoursafety.

- Advertisement -

More articles

Leave a Reply

- Advertisement -

Latest article

Thomas Cook India and SOTC Launch A Unique Customer Loyalty Program – Priority

Mumbai: On the occasion of World Tourism Day, in recognition of the trust displayed by its customers, Thomas Cook (India) Ltd.,...

New WTTC Campaign Highlights The Social Benefits of Travel & Tourism

London, UK: A major social media campaign has today been launched to raise awareness of the wide-ranging social benefits of travel...

50% of Meeting Planners in Asia Pacific Plan on Hosting Physical Events

Recent Meetings and Events survey led by Marriott Bonvoy across the Asia Pacific excluding China (APEC) indicates: 50% of the respondents plan...

World Tourism Day: Tour Operators conduct a Rally, Seeking Government’s Support for Tourism Industry

New Delhi: On the occasion of World Tourism Day, over 200 tour operators took onto Delhi streets in a drive-around car...

Leaders of the Indian Tourism Industry Share a Message on World Tourism Day

The year 2020 has been designated as a Year of Tourism and Rural Development. As the tourism industry prepares itself for...

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!