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Thursday, April 22, 2021

AUTHOR NAME

Shep Hyken

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Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

CUSTOMER SERVICE TRAINING IS NOT WHAT YOU THINK IT IS

Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service training during...

THE WORST THING THAT HAPPENS IS YOUR CUSTOMER LOVES YOU

What if the worst thing a customer ever said about you was, “I love you!”? Even on a bad day, you’re still so good that...

WHEN THINGS AREN’T GOING WELL, WILL YOU ACCEPT BLAME?

In a recent Shepard Letter, I wrote about the concept of giving recognition to the people who deserve it. Someone being recognized for what they bring to the...

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