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Editor's Pick

Rural Tourism, Key in Promoting Sustainability, Entrepreneurship & Development

We have all come a long way. Technology has taken a lead over our actions. Though it has made our life much simpler than...

In Toughest Times, It’s Even More Important To Take Care of Your Mental Health & Wellbeing

The entire tourism and hospitality sector has seen some nerve-racking days in the recent past. With no government support to the sector, business owners,...

Travel Industry Grounded – Impact On Mental Health: Why We Need To Talk About This Now! (Part-1)

COVID19 is a pandemic which has posed far reaching consequences on the tourism and travel industry. The easy permeability of the international borders lead...

Surviving Challenging Times: Can Tourism Industry Retain Its Workforce?

Ever since the outbreak of coronavirus, the travel and tourism sector has been overwhelmed with cancellations. Businesses are assisting its guests who found themselves...

CUSTOMER SERVICE TRAINING IS NOT WHAT YOU THINK IT IS

Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service training during...

Hospitality Industry Assisting Local Communities Recover from Bushfires

Bushfires have been a regular reality for millions of years in Australia. For a continent of such large size, bushfires have over the centuries...

THE WORST THING THAT HAPPENS IS YOUR CUSTOMER LOVES YOU

What if the worst thing a customer ever said about you was, “I love you!”? Even on a bad day, you’re still so good that...

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