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Opinion

Do We Really Need The Tourism Ministry?

For Tourism in India and for all its stakeholders, COVID-19 has played havoc and placed all in a state of quandary,...

In Toughest Times, It’s Even More Important To Take Care of Your Mental Health & Wellbeing

The entire tourism and hospitality sector has seen some nerve-racking days in the recent past. With no government support to the...

Let’s Worry About Xenophobia If Tourism Has To Revive Soon

In my earlier article, I clearly mentioned seeing xenophobia making inroads if COVID-19 issue is not handled well psychologically by our...

Future Flying May Never Be Same As Before

There was a recent report named: "The Rise of Sanitised Travel", released by SimpliFlying. This report highlighted about 70 different areas...

COVID-19: Impact On Tourism – Indian Context

COVID-19 has come as a dampener to the otherwise dampened tourism industry. As it is, tourism, especially inbound tourism, was not passing...
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Opinion

Do We Really Need The Tourism Ministry?

For Tourism in India and for all its stakeholders, COVID-19 has played havoc and placed all in a state of quandary,...

In Toughest Times, It’s Even More Important To Take Care of Your Mental Health & Wellbeing

The entire tourism and hospitality sector has seen some nerve-racking days in the recent past. With no government support to the...

Let’s Worry About Xenophobia If Tourism Has To Revive Soon

In my earlier article, I clearly mentioned seeing xenophobia making inroads if COVID-19 issue is not handled well psychologically by our...

Future Flying May Never Be Same As Before

There was a recent report named: "The Rise of Sanitised Travel", released by SimpliFlying. This report highlighted about 70 different areas...

Travel Industry Grounded – Impact On Mental Health: Why We Need To Talk About This Now! (Part-1)

COVID19 is a pandemic which has posed far reaching consequences on the tourism and travel industry. The easy permeability of the...

Surviving Challenging Times: Can Tourism Industry Retain Its Workforce?

Ever since the outbreak of coronavirus, the travel and tourism sector has been overwhelmed with cancellations. Businesses are assisting its guests...

CUSTOMER SERVICE TRAINING IS NOT WHAT YOU THINK IT IS

Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience.

THE WORST THING THAT HAPPENS IS YOUR CUSTOMER LOVES YOU

What if the worst thing a customer ever said about you was, “I love you!”? Even on a...

WHEN THINGS AREN’T GOING WELL, WILL YOU ACCEPT BLAME?

In a recent Shepard Letter, I wrote about the concept of giving recognition to the people who deserve it. Someone being recognized for what they...

Customer Feedback is a Gift Your Business Can’t Live Without

If you’re having a bad experience in a restaurant and decide to never return, do you tell the manager? Or do...
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Insights & Research

COVID19: 100 % Of Countries Have Travel Restrictions in place; 72 % Have Borders Closed.

From the start of the crisis, the United Nations specialized agency for tourism has been tracking responses to the pandemic. This...

Dubai Hotel Performance Shows COVID-19 impact

STR’s preliminary data for Dubai shows hotel performance declines worsening as concern around the COVID-19 pandemic broadens.  February preliminary...

Sustainable Travel, Climate Change on The Mind of Tourists: Survey

EDINBURGH, Scotland—Findings of a survey conducted by STR’s Tourism Consumer Insights team revealed the importance of sustainable tourism as well as...
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